Privacy Policy · Nerune

Scope and operator

This policy covers Nerune's native iOS and Android app and the service processing used by that app. These public policy, support and deletion pages contain no account sign-in, chat, analytics script or automatic form submission. Loading them does not itself request deletion or send a conversation to an AI provider.

Nerune is operated by Hao Li, an individual.

Use the contact links below for support, privacy or deletion questions.

Information the app processes

Account and access information includes a random installation identifier, a device-bound authentication secret, account and session identifiers, and session state. The installation identifier is not a hardware identifier. The app stores credentials using its native secure-storage integration.

Eligibility information includes an adult declaration, country code and accepted policy version. AI sharing records bind your choice to the notice, processing purpose and materials version.

Conversation information includes your messages, AI replies and relevant conversation context. Saved history and user-controlled memory, when enabled, can be used by the app and service. Report requests and their referenced content, usage and request records, preferences, and purchase or recovery records are processed where the corresponding feature is used.

An account or usage identifier can be linked to conversation or request records. Removing a name from text does not necessarily make that text anonymous. Do not enter personal, confidential or sensitive information in chat.

Why information is processed

The app and service use information to establish and verify device-account access, apply age and country requirements, record policy and AI-sharing choices, provide conversations and saved history, apply safety checks and usage limits, handle reports, and process available recovery, export or deletion controls. Purchase information, where that feature is enabled, is used to check purchase ownership and entitlements.

Nerune processes account and conversation information to provide the service you request, apply access and safety checks, and record the choices required for that processing. AI sharing requires the separate in-app choice described above. You can contact support@meetnerune.com to request access, correction, export or deletion, or to raise a privacy concern. Requests require verification appropriate to the account and the action; the device-account limits described here apply when app access is lost. The rights and complaint routes available to you depend on applicable law. This policy does not waive rights that cannot lawfully be excluded, and does not promise a result that the service has not verified.

Email support and AI assistance

Support is provided through support@meetnerune.com. Nerune is preparing an AI-assisted email-support workflow using OpenAI's Codex to classify requests and help draft replies; it is not currently enabled. This is separate from the app's OpenAI text-safety screening. Before enabling this workflow, Nerune will describe the support information it processes and the applicable handling arrangements. The proposed scope is limited to the request information needed for support; it does not give support access to your app account or authorize sending chat history to another service. AI-assisted replies will identify that assistance. Continuous human staffing, automatic acknowledgements and fixed response or completion times are not guaranteed. Email alone does not verify ownership of a device-bound account or authorize account deletion.

An email request can include your contact address and the issue details you choose to send. Do not include full chat transcripts, credentials, recovery secrets or card details. AI-assisted support does not use the app chat-sharing choice as permission for a new support-data workflow.

Retention and copies

Nerune stores conversations for history. Local app data and service records have separate lifecycles. If you explicitly share an exported archive with another app, that app may keep a copy; Nerune cannot verify that it saved the archive or revoke its copy.

Your messages and AI replies are stored with their conversation for saved history. The app service does not apply an automatic age-based expiry to chat history. Closing the app or withdrawing future AI sharing does not erase that history. Account deletion is a separate process: access is revoked or suspended when the request is accepted, and data erasure proceeds through checked stages. A pending, failed or unknown result is not completed deletion. The deletion process removes conversation records and their messages, saved memories and preferences when the relevant erasure stages complete. It does not selectively erase hosting logs or database backups. App request telemetry records request references, route names, timing and outcome categories rather than message text, credentials or tokens; hosting and edge records have their own retention controls. Exported files deliberately shared with another app can remain with that recipient.

Completion of the application's erasure stages deletes the account's conversation data and associated application records. Some metadata remain: the account identifier and deleted-status record; a revoked installation identifier and timestamps after its user link and credential hash are cleared; deletion-job identifiers and status; required purchase-replay, usage-settlement and related integrity markers; and minimized subscription or provider-event references where applicable. The billing-event payload is cleared by its minimization stage. These markers prevent deleted credentials or purchases from being replayed and preserve the record of an uncertain or completed operation. They are separate from conversation-content tables, can still be identifiers, and are not described as completely anonymous. The current service gives these minimal markers no general automatic expiry. Deletion also depends on pending operations being safely resolved; an unresolved supplier or settlement step can delay completion.

Request account deletion

You can request permanent deletion of the active account and associated data through the app's account-deletion controls. Review the confirmation before submitting. A request receipt does not independently confirm removal of all data, including data held by suppliers.

If you cannot use the app, use the public deletion-request page or the privacy contact link below. You do not need to reinstall the app just to read these instructions or contact the deletion mailbox. Verification may still be needed to identify the right account.

In-app account access is checked using the saved installation credential and an authenticated session. Deletion recovery, when enabled, uses a separate private recovery credential tied to the same operation; its authorization expires 90 days after issue. Expiry is not a promise that every related record is erased on that date. The native device account is not linked to the email address from which you contact support. A name, email address, public installation identifier or payment reference alone is not sufficient proof of control. If the original device credentials are completely lost, the current app has no verified cross-device recovery method; support can receive your request but cannot promise account recovery or erasure without adequate ownership evidence. Do not email a secret, session token or recovery credential.

If the app reports an unknown deletion result, do not assume deletion completed or resend the request. Reload saved result reads the device's saved result only; it is not a live check of server deletion progress.

Questions and requests

Use the privacy contact link below for access, correction, export or deletion questions, or if the app's controls are unavailable. Do not email passwords, installation secrets, tokens, recovery codes, full private conversations or payment-card information.

Contact Nerune